Technology’s Real Impact on Tourism Jobs
Bots resolve simple queries, but memorable moments still require people. Teams adopting AI well set clear escalation rules. What tasks would you gladly automate, and which interactions must stay human to protect your brand’s promise?
Technology’s Real Impact on Tourism Jobs
Check-in kiosks shift teams from transactional steps to proactive hosting. Staff greet, anticipate needs, and upsell meaningfully. If your property switched to self-service, report the biggest surprise and training that made the transition smoother.